General Terms and Conditions

These general terms and conditions govern all reservations and all provision of the gîte and accommodation spaces at Château de Chanxhe, operated by Dare-Dare SRL, located at Rue Rodolphe Bernard 74, 4140 Sprimont (Chanxhe), Belgium. Any reservation implies full and unconditional acceptance of these general terms and conditions by the client, hereinafter referred to as "the Tenant". These conditions apply to reservations made directly as well as those made via an online booking platform.

The reservation becomes final after: written acceptance of the reservation by the Lessor; receipt of the planned deposit; and acceptance of these general terms and conditions. The Lessor reserves the right to refuse any reservation without having to give reasons. Any subletting or transfer of reservation is strictly prohibited.

Unless otherwise stipulated, prices include: occupation of the gîte; water, heating and electricity charges; standard cleaning; bed linen and towels; access to the equipment provided in the offer. Payment is made as follows: full amount payable at the time of booking, or 50% deposit at booking and balance no later than 30 days before arrival. For any reservation made less than 30 days before arrival, the full amount is immediately due.

A security deposit, the amount of which is communicated at the time of booking, is required before entering the premises. The Lessor is authorised to retain from the deposit: repair costs; exceptional cleaning costs; missing or damaged items; penalties provided for in these conditions. Any remaining balance of the deposit is returned within 21 calendar days after departure. Any anomaly found must be reported immediately by email to hello@chateaudechanxhe.be.

Unless otherwise agreed in writing: check-in is from 4:00 PM; check-out must be no later than 4:00 PM. The Tenant must respect the maximum capacity of the gîte. It is strictly forbidden to sleep in spaces not intended for this purpose, to add extra beds without written agreement, to organise unauthorised events or to sublet the premises.

The Tenant undertakes to use the premises with due care. Furniture must be returned to its original position. The Tenant ensures that the premises are kept clean, waste is disposed of in designated areas, neighbours and the tranquillity of the premises are respected, doors and windows are closed upon departure, and lights and electrical appliances are switched off. Any damage will be invoiced.

It is strictly forbidden to: smoke inside the building; use fireworks, smoke devices or pyrotechnic devices; use candles without prior authorisation; drive motorised vehicles on the lawns; charge an electric vehicle without prior written authorisation; use smoke machines; introduce illegal substances. Unless prior written agreement, animals are not permitted. Any violation may result in immediate expulsion without reimbursement.

The Tenant undertakes to respect neighbours and local regulations. Excessive noise, particularly after 10:00 PM outdoors, is prohibited. The Lessor reserves the right to stop any noise-generating activity. Any police or administrative intervention resulting from the Tenant's behaviour will be entirely at the Tenant's expense.

The Tenant is responsible for damage caused by themselves, their guests or their service providers. The Tenant is advised to take out Civil Liability insurance. The Lessor cannot be held responsible for theft, loss of objects, accidents caused by misuse of facilities or service interruptions beyond their control. The Lessor's liability is limited to the amount of rental actually paid.

Cancellation by the Tenant: more than 180 days before arrival: 30% penalty; less than 180 days before arrival: 70% penalty; less than 30 days before arrival: full stay due. All cancellations must be notified in writing. In case of cancellation by the Lessor due to force majeure, amounts paid will be refunded without further compensation.

Force majeure constitutes any unforeseeable, irresistible and external event preventing normal performance of the contract. The Parties will endeavour to find an amicable solution, in particular a postponement of the stay.

Personal data collected is processed in accordance with the General Data Protection Regulation (GDPR). Data is used exclusively for reservation management, the contractual relationship and legal obligations. The Tenant has the right to access, rectify and delete their data.

These conditions are governed by Belgian law. In the event of a dispute, the courts of the judicial district of Liège shall have exclusive jurisdiction, unless mandatory legal provisions provide otherwise.